I called at 6:45 on a frigid day at the end of a week of snow and temps below 30*. They returned my call just before 8am, scheduled me in a slot for 8-10am that morning, and the technician arrived around 8:15. He was very polite, respectful, and professional taking the time to explain to me everything he was doing. He did a very thorough inspection and got our heat going again within a couple hours. Very grateful to have found Baggett!