After several problems with a previous company, we were very disappointed with their customer service and we wanted a change. I had heard great things about Baggett so decided to switch over to them. From Day 1 its been a great choice. From the office to the technicians, they are intentional, always ready to help and put the customer first. I recently was discussing Baggett with a buddy and he reports the same experience as well. Alana and her team at Baggett will promptly address issues to make it right and please the customer. I cannot recommend dealing with Baggett Heating and Cooling enough. Outstanding service and people!