Replacement Survey

Hi friend! — Thank you for beginning the survey.

I’m not asking for a review, just for your honest story. I want to understand what mattered to you when you chose Baggett—what felt helpful, what built trust, and what we can do even better. Your feedback helps me train our team, care for homes the right way, and show up for future homeowners like we did for you. Thank you for taking a few minutes to help us improve.
— Alana Ward
Owner, Baggett Heating & Cooling

Question 1 of 6

Before you chose Baggett, what were you most worried about getting wrong with a new HVAC system?

Question 2 of 6

What specifically made you decide Baggett was the right company for your home?

Question 3 of 6

Was there a moment or detail during the process where you thought, ‘Okay, these are my people’? If so, what was it?

Question 4 of 6

How would you describe Baggett to a friend who asked why you chose us?

Question 5 of 6

If another homeowner was comparing 2–3 companies, what would you tell them to pay attention to?

Question 6 of 6

Is there anything we did that felt different from other contractors you’ve used in the past?